Mid afternoon in Sydney, I sit here tapping away at my laptop, fully immersed in my writing, outside people are passing by taking dogs for walks, taking photo's of the sea or doing everything else from jogging to shopping, this is obviously the tourist side of Sydney, as lovely as Manly is it is so obviously slanted towards the regular visits from the world wide community. I being one of those intruders or welcome guests whatever your slant is on my visit I have noticed the vast majority are of Asian origin, without type casting them the clicking of camera's is a sure fire bet that another group of such travellers is just around the corner. I haven't quite worked out why the vast majority travel in groups, it must be something that they all feel very comfortable with and I do chuckle to myself that if they haven't got a camera to their eye they have an iphone to their ear!.
It is harsh to judge one specific culture as we are all different in our ways and mannerisms and Australia is a very diverse country, not as much as the UK but it welcomes all manner of ethnicity with open arms much as we do. I watched the "football" last night, I was told i must support "the blues" (NSW) as I am in that province, the Queenslanders were definitely the enemy for the night as we shouted and screamed at the game on channel 9, the outcome was a wonderful victory for NSW the first since 2008 i was assured, so perhaps i am a lucky talisman!, it would be good to think so.
I have enjoyed the visit here so far as most of you guys that follow my blog are blatantly aware, I find the people engaging and honest and the city is eminently cleaner and less hassle than London. That said they are a world apart and such differences are to be expected. London is manic, Sydney is busy.
One thing that has stuck out since my visit is the Australian's view on customer service. They cannot do enough to make sure what you buy is what you are looking for and that it serves the purpose of the initial purchase. Take for instance Vodafone UK versus Vodafone Au. You would think the two companies would be very much an entity, but you would be wrong if you thought that was a fact. I was contacted by Vodafone UK while here as my bill had risen above its normal level, not a problem as before i left I rang Vodafone UK and told them where i was going and set up new tariff's for being in Oz and as a result i continued with my phone as normal. After 2 weeks here i received a text to say my bill was unusually high and could i ring them for security purposes. This i duly did and yes my bill was unusually high and I was very annoyed.
On speaking to the service manager of Vodafone UK he blamed Vodafone au for the hike in charges, "They set the tariff over there so if its £1 a minute that's what we have to pay" i was reliably informed, so i asked what was the best way round this issue as obviously i didn't want to incur more senseless charges,
"well you could buy a cheap phone for 70 dollars and use that while you are over there or perhaps unlock your phone and put an au sim in its place". OK, fine, "why didn't you tell me this in the first place? i am an old established Vodafone customer and i think you have advised me very poorly" I quipped,
"Well sir we are here to make a profit and it's like us telling you to go to 02, we would never do that, our company is here to make money". That was quite a frank yet astonishing admission that this huge corporation was solely focused on what it could MAKE out of the customer rather than what it could DO for the customer while retaining a respectable but not disgusting profit.
Thus advised by Vodafone UK i tramped down to the local Vodafone shop here in Manly and vented my frustration at the way Vodafone had lulled me into such a huge bill, despite my taking care of my visit by ringing them beforehand and ensuring the charges would be sensible. The shop assistant listened and asked if my iphone was unlocked, i replied "I am not sure", he took the phone and looked at it and said I am sorry sir the phone is locked into Vodafone UK, we don't sell locked phones here in Oz it's a question of choice for the consumer, we try and give them a good service so they won't go elsewhere. "Well that's mighty noble of you" says I "but its Vodafone au that set the huge tariff i have been paying, i was informed by Vodafone Uk"
"actually sir that's incorrect, your phone is locked in with the UK and we are the same company in reality so they are not correct in that assumption, plus the fact if you had been dealt with in that manner here it would go to senior management and they would immediately drop the size of the bill"
"pardon?"
"Look sir as a customer we do everything we can to ensure your experience with Vodafone au is a pleasant one, yes we wish to make a profit but we wouldn't charge £1.50 a minute and expect to keep the customer"
"but the service manager in the UK told me you were here to make a profit and that you had set the rates so high that is why the bill is so large"
"Well all I can say sir is you go back to Vodafone UK and take that up with them as that is just completely untrue".
Now, correct me if i am wrong but the theme that ran through that conversation was one of customer first in Australia.
Needless to say I am as yet not finished with Vodafone UK, I think they have a lot of explaining to do and I think a good inwards look at their company policy, profit is one thing, but even Dick Turpin wore a mask and pistols so you had a fair chance of spotting him.